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Providers

Strong, professional relationships.

Global Excel is one of the largest independent specialists to offer innovative, full-service cost containment, claims management, and medical assistance solutions to international, Canadian, and U.S. domestic clients. We value our strong relationships with thousands of providers worldwide, every day.

Global Excel Provider

To review your claims status, for an update or to submit final bills, visit our portal:

For more information:

Medical Providers

Global Excel is proud to introduce the next-generation payment processing system: ClaimPayCard, which leverages the latest CARD technology to guarantee fast, secure, and efficient payments to providers. Our solution enables online presentation of remittance vouchers and straightforward reconciliation of payments, allowing providers to reduce costs, speed up secondary billing, and help the environment by reducing paper usage. Additionally, our system adheres to the HIPAA privacy and security requirements to protect patient information and reduce exposure to fraudulent claims.

Great News!

Zelis recently acquired Payspan. As a result, providers receiving checks today can now receive those payments through their Zelis Payments Network account. If providers are already registered for ACH on the Payspan portal, there is no change to that payment method. Zelis invites providers to join the Zelis Payments Network, and providers can select their preferred payment method.

Here are the options:

FREE ACH: To enroll for free for the Provider ACH on Payspan, please consult the list of commonly asked questions here or contact Payspan via email at [email protected] or by phone at 1-877-331-7154, Option 1.

ENHANCED/CONSOLIDATED NETWORK: To explore consolidated payer options on Zelis Payments Network (400+ Payers on one streamlined platform) call 1-877-828-8770.

CHECK: To receive paper checks call 1-877-828-8770.

To understand more about your current enrollment and payment method, or to change payment methods with the Zelis Payments Network, providers can call or email the Zelis Provider Service Team via 1-877-828-8770 or [email protected], 8 a.m. to 7 p.m. ET, Monday – Friday.

Identifying Patients

For most medical plans administered by Global Excel, you’ll find our 24 / 7 toll-free numbers on the back left corner of your ID card, under our logo. Once we’ve been notified by the hospital, admissions forms are sent directly to the admissions department.

If you don’t carry our ID cards, we’re usually notified by the assistance company serving the policyholder’s insurance carrier. Global Excel then notifies the admissions department, either during the patient’s stay, or retroactively, the regular admissions forms are faxed, and we contact the business office directly with our U.S. billing address.

Processing Payments

All Global Excel payments include a breakdown of the payment and an explanation of benefits, making reference to the specifics of the contract. Typically we issue payment or notify the provider of a denial within 30 days of receiving all required documents.

Joining Our Provider Network

Direct billing through electronic data interface.

To submit claims through EDI, identify GEM01 with your claims via Change Healthcare.

If you’re not connected through Change Healthcare, contact your clearinghouse account manager to secure a connection with Change Healthcare and proceed with the transfer using our identification GEM01.

If you’re not connected with a clearinghouse or electronically, you can submit your claims by mail. If an EDI connection interests you, contact Change Healthcare for more information.

Claim Status

Our self-service Provider Portal allows providers to view the existing status of claims that have been submitted to Global Excel for payment, as well as create an online service request for additional information regarding any specific claim.