Nashville, TN

April 16th to April 19th 2023

2023 Annual THiA Conference

President's Message

On behalf of the Travel Health Insurance Association of Canada Board of Directors and Committee Chairs, I look forward to you joining us for our Annual Conference in Nashville from Sunday April 16th to Wednesday April 19th, 2023.

2023 marks a significant milestone as THiA celebrates its 25th anniversary and I hope that you will help celebrate our heritage and look to the future and pave the way so that our Association’s legacy continues for many more years.

While it will be a challenge to surpass the success of our Cancun Conference, your conference committee is aiming to do just that in 2023 by returning to the site of our 2014 Conference.

The conference will be held at The Westin Nashville. From our kick-off reception, on Sunday evening, to our exceptional speakers and Wednesday’s closing night event at the Ole Red entertainment venue inspired by Blake Shelton, the conference will be both educational and entertaining. You can expect to strengthen your foresight on what is driving change in our industry, and our topics will focus on the pressing issues our members are facing now.

We are striving to leave a positive impact on the environment and when you register for the conference you will also have the option to compensate your flight’s estimated CO2 emissions from your place of origin to Nashville. THiA will purchase credits for Board members who will be attending the conference.

Please mark this “must attend” event on your calendar today and be sure to take advantage of the early bird rate (which has remained unchanged since 2020) to ensure your place is reserved.

Michael Camacho
Travel Health Insurance Association of Canada

Message du président Conférence 2023

Au nom du conseil d’administration et des présidents des comités de l’Association canadienne de l’assurance maladie voyage, je me réjouis d’avoir l’opportunité de se réunir à nouveau à l’occasion de notre conférence annuelle qui aura lieu à Nashville du dimanche 16 avril au mercredi 19 avril 2023.

L’année 2023 marque une étape importante puisque la THIA célèbre son 25e anniversaire et j’espère que vous nous aiderez à célébrer notre héritage, tout en regardant l’avenir afin d’ouvrir la voie pour que l’héritage de notre association se poursuive pendant de nombreuses années.

Bien qu’il soit difficile de surpasser le succès de notre conférence de Cancun, votre comité de conférence a l’intention de relever le défi et à décider de retourner sur le site de notre conférence de 2014.

La conférence se tiendra à l’hôtel Westin Nashville. De notre réception de lancement, le dimanche soir, à nos conférenciers exceptionnels et à la soirée de clôture du mercredi qui se tiendras dans un lieu emblématique – le Blake Shelton’s Ole Red, nous croyons que la conférence sera à la fois éducative et divertissante. Attendez-vous à accroître votre prévoyance quant aux changements qui s’opèrent dans notre secteur, et sachez que nos thèmes seront axés sur les problèmes urgents auxquels nos membres sont confrontés aujourd’huiNous nous efforçons d’avoir un impact positif sur l’environnement et lorsque vous vous inscrirez à la conférence, vous aurez également la possibilité de compenser les émissions de CO2 estimées de votre vol entre votre lieu d’origine et Nashville. La THIA achètera des crédits pour les membres du conseil d’administration qui assisteront à la conférence.

Marquez dès aujourd’hui cet événement incontournable sur votre calendrier et assurez-vous de profiter du tarif de préinscription (qui est resté inchangé depuis 2020) pour vous assurer que votre place est réservée.

Michael Camacho
Association Canadienne de l’assurance Voyage

2023 Annual THiA Conference

Our Speakers

Alex LaPlante
Interim Head, Borealis AI
Bernard Lord
Chief Executive Officer, Medavie

Christian Petit-Frère

Legal Counsel, Canadian Bankers
Laura Tamblyn Watts
President and CEO of CanAge
Matthew Seagrim
SVP, Scene+

Sven Roehl

Co-Founder of Cookhouse Labs
Jill McCutcheon
Partner, Torys
Monette Pasher
President, The Canadian Airports Council
Skip Schwartz
President & CEO, Serefin Health

Elizabeth Walford

Walford Partners

Conference Schedule





Sunday, April 16th

4 pm – 6 pm


5:30 pm – 6 pm

New THiA Member / First-time delegate Receptions

6 pm – 8 pm

Kick-Off Cocktail

Monday, April 17th

7:30 am – 8:30 am


8 am – 8:30 am


8:30 am – 12 pm


Tuesday, April 18th

11:30 am – 1 pm


1 pm – 5 pm


6 pm – 8 PM

Cocktail Reception

Wednesday, April 19th

7:30 am – 8:30 am


8:30 am – 1 pm


6 pm – 10 pm

Closing Night Event at ‘Ole Red

Other events and activities will be added.

Stay tuned for more news!

The Host Hotel

The Westin Nashville Hotel

807 Clark Place, Nashville, Tennessee, 37203

From music and culture to food and shopping, there is plenty to do and see just steps from The Westin Nashville Hotel. Nestled in the city’s downtown district, THiA’s conference hotel is near Broadway and connects you with iconic attractions like Music City Center and Music Row. A soothing contrast to Nashville’s pulsing vibe, The Westin Nashville Hotel will help you relax with massages, facials, and body treatments at the Rhapsody Spa.

Special Hotel Conference Rate:

$269 USD per night plus applicable taxes.

Our Rates are available April 15th -19th, 2023.

Please book your reservation directly with the official THiA link and not with any third-party booking agency.

To ensure availability at this rate, please reserve your hotel room early. Please note that the pandemic has caused the Association to be cautious in their booking of hotel rooms for our conference and to ensure we have rooms for all who want to attend THiA 2023 we ask that you confirm your room via the conference booking portal on, or before, Friday March 24th, 2023.  After this date, we are not able to guarantee the rate or availability at the time of your booking.

Check-in: 3:00 pm
Check-Out: 12:00 pm

Reservations can be made by following the special link at: www.book.passkey.com

Reduce Your
Carbon Footprint

You can help fight climate change by calculating the greenhouse gas emissions from your travel to the conference and taking steps to offset the environmental impact.

The following websites provide tools to measure your impact and reduce your carbon footprint. THiA will be offsetting the carbon emissions for board and committee chairs attending the conference.

Visit: carbonzero.ca

Visit: CHOOSE TM Carbon Professionals (Air Canada)

Take Advantage of

THiA's Air Canada Flight Discount

THiA has secured a promotional discount code with Air Canada for attendees of the conference. To book a flight with our promotion code, access aircanada.com and enter the promotion code in the Promotion Code Box: CZ8VKNU1

 Applicable Rules

  • The booking is to be made to the following city: Nashville, BNA (TN)
  • The travel period begins Friday, April 07, 2023 and ends Friday, April 28, 2023.
  • Travel is valid Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.
  • For North America, 5% applies on standard fares, 10% on flex fares & higher. For International Travel’ 10% on standard fares & higher.

2023 Annual THiA Conference

Registration & Fees


Unless otherwise stated, all Fees shown below (Per Person) are expressed in Canadian Dollars.

Delegate fees include Educational Sessions, Networking Breakfasts (or Lunch on Tuesday), Refreshment Breaks, Kick-Off Cocktail Reception, and the Closing Night Event.

Early Bird Rates for THiA & UStiA MEMBERS ONLY are available until February 28th, 2023.

Early Bird for THiA & UStiA – Members Only
(on or before February 28st, 2023)
Fees (CAD) – $1,525

THiA & UStiA Members Only
(on or after March 1st, 2023)
Fees (CAD) – $1,775

Fees (CAD) – $2,175

Spouse/Non-Business Guest
(All Social Events)
(Networking Breakfasts and the Lunch on Tuesday), Refreshment Breaks, Kick-Off Cocktail Reception, Closing Night Event.)
Fees (CAD) – $200

Please note: Only registered THiA delegates are permitted to attend educational sessions.

Spouses and non-business guests are not permitted access to educational sessions.


The following cancellation penalties apply:

· 100% refund until Wednesday, March 1st, 2023, less $150 administration fee

· 50% refund from Thursday, March 2nd to Friday, March 31st, 2023

Please note: No refunds available on or after Saturday, April 1st, 2023

We strongly encourage you to ensure appropriate travel insurance coverage as we will not consider registration refunds outside of the above noted policy.

VISIBILITY Opportunities

Sponsorship & Exhibition Space


Participation in the THiA Annual Conference speaks to your commitment to the travel health insurance industry. This conference will be your opportunity to connect with leaders and decision makers from across North America.

Sponsorship is a great way to show off your company’s brand and support of our Association but there are limited opportunities available!

For Conference 2023 Event Sponsorship Information, please contact:

Ryan Lee
Direct: +1 (416) 569-6157

Exhibition Space

Once again, we are offering you the opportunity to showcase your company’s products and services by inviting you to exhibit at our conference – giving you an opportunity to maximize your visibility to the delegates.

If your company wishes to participate by exhibiting, we will have limited exhibition space on a first-come-first-serve basis.

The exhibition will be held in the food service area guaranteeing the visibility of your company to our delegates.

The cost will be $3,250 CAD until February 28th, 2023 and $3,750 CAD on or after March 1st, 2023. This pricing includes one (1) Conference registration.

If you are interested in taking part in this opportunity, please contact:

David Ewing
Direct: +1 (310) 498-0718

THiA Executive


Michael Camacho
CSI Brokers Inc.


Elliot Draga
Nordic Insurance Software

Executive Director

Will McAleer


Kim Winkworth


Patrick Charbonneau
Optimum Re

Excutive Administrator

Jo-Anne Liburd

Past President

Richard OllierAllianz Global Assistance

THiA Committee Chairs

Claims & Assistance Committee
Lisa Voisin & Cassandra Timms

Communications Committee
Shane Thom

Conference Committee
David Ewing & Warren Brown

Education Committee
Janet Pacini Thibodeau

Regulatory Affairs Committee
Sean McGurran & Jill McCutcheon

Innovation Lab
Will McAleer

Membership Committee
Markus Mueller

THiA Conference Committee

David Ewing
Jackson Health System
Conference Co-Chairman

Nordic Insurance Software

Compare Your Travel Insurance
Conference Co-Chairman

Global Excel Management Inc.

Montgomery & Associates