Global Excel | Right Care, Right Place, Right time, Right Cost
Global Excel is a worldwide premium medical cost containment company, providing services to a broad range of market segments. Our partners trust our expertise in controlling healthcare costs for the management of their claims dollars as well as our ability to provide a superior member experience.
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Right Care, Right Place,
Right Time, Right Cost
INNOVATIVE. STRATEGIC. FLEXIBLE.
Global Excel’s mission is to provide the Right Care at the Right Place at the Right Time at the Right Cost on a worldwide basis. Our innovative solutions are designed to direct patients to the right care that is appropriate for their medical need.
We’ve analyzed the benefits of our directional care solutions and have found that a higher level of patient engagement leads to better cost outcomes, so we discuss the recommended options with our client’s members to suggest the right place.
By taking into consideration the quality of medical services offered in the past, the location, and time of day we are able to direct members to a provider at the right place. Our focus is to avoid costs and then discount a smaller bill, resulting in the right cost. Our motivation is avoiding unnecessary costs, and this solution starts even before a member receives medical care.
Based on ongoing client feedback we understand that when members receive professional assistance from a compassionate voice they feel more valued. This interaction results in higher client satisfaction and loyalty.
Global Excel has established extensive provider networks and contracts in the most popular vacation destinations in the U.S., allowing us to offer our clients the best savings available in these areas.
We understand that, in emergency situations, time is of the essence, and our highly trained and empathetic staff are ready to provide assistance at any time, 24/7/365, including offering directions to preferred providers at a moment’s notice.
Global Excel is also experienced in coordinating transfers from the Caribbean to the U.S., in cases where appropriate care is not available locally. Our experienced agents understand how to make this often complicated process as simple and efficient as possible for our clients.
Additionally, our specialized large-loss claim product, GEM ClinicalTM, is uniquely designed to provide extra support in the event of catastrophic claims.
For more details on our service offerings for Emergency Travel claims, contact us.
International expats and students want to feel like they are at home in the U.S., and we believe that easy and efficient access to quality health care is a critical component to this.
As a result, we tailor our programs to bring this ease and efficiency to our clients’ members.
Global Excel employs a dedicated team of contract and network managers, who work to build networks based on client demographics and utilization patterns, and which are customized to the members’ needs. In addition, we have access to pharmacy, dental and vision networks in all 50 states.
Global Excel’s assistance and case management services are second to none. Program members have access to our highly trained and empathetic case management team, whenever they need it.
Our team closely monitors treatment to ensure that members receive the best care, appropriate to the condition and in line with policy benefits. The member and his/her family are kept informed at all times by our experienced case coordinators and our nurse case managers.
When it comes to major medical insurance (also known as destination, catastrophic claim, or critical illness insurance), we recognize that offering policyholders a high-quality service is of the utmost importance for our clients.
We know that clients need access to an array of customizable services to truly set themselves apart from their competitors.
At Global Excel, we have developed a major medical solution that offers our clients the information and support they need to help them effectively manage their destination or critical illness cases. We encourage our clients to personalize this service offering to fit their particular needs.
Our account management team is experienced at handling exceptional and sometimes delicate circumstances and requests. Clients can rest assured that their policyholders always receive customer service that is of the highest quality.
- Industry-leading knowledge of the American medical system;
- Access to HMOs and over 150 PPO networks;
- The possibility of direct contracting with providers and information about provider alternatives;
- Bill audits and comparison of results;
- A dedicated account management team, experienced in handling exceptional circumstances;
- Access to the information you need, when you need it.
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YOUR TALENT AND BE A PART OF SOMETHING BIG…
Work at Global Excel
The success and the growth of our company are directly linked to the dedication and expertise of the more than 600 employees who are part of our team. These talented individuals offer a complete range of services to more than 360 clients worldwide, consistently offering them a superior customer experience. Interested in joining our team? Visit our careers section to learn more about the career opportunities available at Global Excel.