Global Excel | Latin America
Global Excel is a worldwide premium medical cost containment company, providing services to a broad range of market segments. Our partners trust our expertise in controlling healthcare costs for the management of their claims dollars as well as our ability to provide a superior member experience.
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Global Excel Latin America

A Complete Array of Health Care Solutions for Latin American Members

As a member of the Global Excel family, Global Excel Latin America works with medical providers and assistance specialists all over the world to offer Latin Americans a set of healthcare solutions tailored to their needs.
Our local teams combine local market knowledge with Global Excel’s expertise in healthcare systems around the globe to offer unique customized care solutions for individuals residing or traveling within Latin America.
At Global Excel, we’re committed to delivering superior value through unique cost discipline strategies and uncompromised service excellence.

Global Excel offers the largest and most comprehensive array of healthcare solutions in the domestic Latin American and international markets.

Our expertise covers:
  • Directional care
  • Medical case management
  • Legal liability
  • Policy design counselling
  • Policy administration
  • Cost containment
  • Claim processing
  • Provider management
  • Bill negotiations
  • Re-pricing strategies

Our solutions are tailored to exceed client expectations and we develop services that surpass domestic industry standards.

What sets us apart

Global Excel strives to be Latin America’s preferred independent Third-Party Administrator for international payers through continuous innovation and constant improvement.
As a proudly independent company, recognized for our high standards of integrity and transparency, we deliver premium quality services, ensuring each interaction is a positive experience for every client.

Our clients trust us to facilitate their members’ access to healthcare by effectively and efficiently managing transactions between Latin American Payers, Providers and Patients. Our commitment to excellence has secured Global Excel’s leadership position in the market.

Global Excel is proud to serve a variety of partners in
the healthcare and travel industries, including:

  • Insurance Companies
  • Assistance Companies
  • Distributors
  • Universities
  • Self-funded Groups
  • Travel Agencies
  • Brokers
  • Financial Institutions
  • Hospitals
  • Corporations

Where We Deliver

Global Excel has been expanding its Latin American network since 1994, focusing exclusively on facilitating access to healthcare on behalf of its clientele to bring value to the payer, medical provider, and healthcare consumer.
Global Excel has steadily increased the size, coverage and types of networks across several Latin American countries.

Global Excel provides easy-to-use assistance services for the following types of members:

  • VIPs & Executives
  • Destination Medicine
  • Students
  • Domestic Healthcare
  • Expats
  • Business Professionals
  • Leisure Travelers

As a leading TPA provider, Global Excel efficiently services the claims needs of clients who wish to provision their members with simplified access to a global network of highly qualified medical providers in the following regions:

How We Do It

At Global Excel, we know that no two clients are the same, so we treat each of ours uniquely. Even so, there is one common thread that ties all our clients together: they all have high expectations. Our job is to exceed those expectations.
This is how we do it:


  • Trusted partner for over 20 years in Latin America
  • Local presence with service hubs in Mexico and Miami
  • Local staff and doctors specialized in the Latin American travel and healthcare markets


  • 24/7/365 multilingual support for assistance concierge services & medical needs
  • Provider referral, direction and medical supervision
  • Cashless member experience & claim expense reduction / cost containment


  • Region-wide
  • Domestic rates
  • Layered / Tailored to clients’ needs

Our services and solutions

To provide our clients with the most comprehensive service possible, we offer a complete range of solutions our clients can choose from, according to their specific needs.
Many ingredients are necessary to deliver this experience: people, knowledge, unique processes, a taste for innovation, and a single-minded focus on delivering what we promise:

VIP Personal Assistance Services

The red-carpet solution for your select members, including:
  • Unique, premium healthcare concierge services; providing personalized, 1stclass medical treatment, expertise and service, anywhere in the world
  • Designed to accommodate everything from routine check-ups to elective surgery, ensuring the best care is offered every step of the way
  • A seamless experience where every detail is proactively arranged to fit each member’s expectations and preferences
  • Members can select a provider from our Excellence Centers and receive dedicated, personalized accompaniment for a VIP experience encompassing financial and administrative arrangements

Expats and International Students

Global Excel is there when you travel for work or study

Global Excel has designed a range of solutions to provide the best assistance available for your expat and international student members – for over 20 years our clients have trusted us to deliver:

  • Medical assistance; through our extensive network of healthcare professionals, including GP’s, dentists, specialists, pharmacies, and more;
  • Legal and advisory support;
  • Reporting; access through our member website to instant updates on everything from inoculations and common diseases to visa requirements and security warnings.

Travel Assistance

Service that starts before each trip

Global Excel Latin America offers a complete range of medical and travel solutions for Latin American tourists, anywhere in the world. Our contact centers employ fully experienced medical professionals 24/7/365 to assist travelers with questions or needs before and during their travels:

  • Pre-travel advice on vaccination, security, etc.
  • Medical assistance in case of an accident or a sudden illness
  • Alternative arrangements in the event of a flight delay or cancellation
  • Assistance with luggage loss or damage
  • Emergency evacuation and repatriation
  • Aid in the case of document loss or theft

Destination Medicine

When you need expertise in complex medical case management

Global Excel Latin America is recognized as the market leader in managing major medical services for Latin American insureds accessing international healthcare. Our unparalleled expertise in complex case and policy management ensures extraordinary care and compassionate assistance for high-needs cases. All strategies are customized and case-specific so insurers receive the best care, at the right time, in the right place at the right cost.

Local support in Mexico

Customized solutions for the Mexican market

If you require “on the ground” assistance, our experienced team will act as your local agent, helping you select the best medical facility for your patient by:

  • Providing medical translations or interpretations
  • Organizing a visit from a physician at your client’s location
  • Arranging an outpatient or specialist appointment
  • Obtaining medical reports, cost updates and invoices
  • Liaising with state / public hospitals
  • Providing pre-treatment quotes
  • Giving you feedback about clinics or hospitals in our regions
  • Securing non-emergency transport

Support from local team members combined with an extensive domestic health care network, in-depth knowledge of local business practices, best in market reporting and insightful analytics – this is the Global Excel Mexico difference.

Directional Care

Where effective cost management begins

Global Excel’s unique Directional Care program offers a distinctive experience featuring:

  • State-of-the-art care options presented by professional, multilingual experts
  • Worldwide non-emergency health and travel solutions
  • Various medical care options
  • Accelerated services and streamlined processes
  • Simple, cashless payments

Support from local team members combined with an extensive domestic health care network, in-depth knowledge of local business practices, best in market reporting and insightful analytics – this is the Global Excel Mexico difference.

For more information on our services or solutions, or to discuss your specific business needs, contact Global Excel Latin America:

Global Excel Latin America


777 Brickell Ave, Suite 410,
Miami Fl 33131

Toll Free 1-800-250-3271
Domestic 305-530-8600


Av. Insurgentes Sur 863
Piso 6, Oficina 2
Del. Benito Juárez, Ciudad de México
Colonia Nápoles
México DF CP 03810

Toll Free 01-800-681-1592

Business Partners
Other members of the Global Excel family
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